Independent Student Loan Consulting


Help for Delinquent or Defaulted Borrowers

PGPresents does not currently offer services designed to help borrowers in delinquency or default status. However, we understand both the serious nature of delinquency and default as well as the challenges borrowers may face in taking steps to get back into Good Standing on their student loans.

In this regard, we respectfully offer some items for your consideration:

  1. Do not avoid speaking with or otherwise communicating with your loan servicer or any other organization who is trying to contact you with regard to your student loan repayment obligations. However, be sure to document all correspondence and calls with any organization you work with concerning repayment of your student loans.

  2. In general, you have much more flexibility with regard to repayment options (and postponement options, when needed) on federal loans than you do with private loans. You may be eligible for an Income-Driven Repayment plan such as Income Based Repayment (IBR) or Pay As You Earn (PAYE), or Revised Pay As You Earn (REPAYE) that might provide a payment amount on your federal loans you can manage. In addition, although the government is taking steps to limit how long borrowers can postpone payments (as this most often adds to the total amount due), you may be eligible for a deferment or forbearance which should help keep you in Good Standing.

    See Resources below for information on repayment and postponement options for your federal student loans.

  3. In the event you have lost track of what you borrowed, and who is servicing your student loans, consider using the National Student Loan Data System to recreate your federal student loan portfolio. In addition, all your loans (federal, private, and any campus based loans from your school) should be listed on your credit report. The Financial Aid Office at the school where you borrowed the loans may also be able to help.

Resources (National Student Loan Data System)
  • Comprehensive listing of all Direct Subsidized and Direct Unsubsidized Loans, Federal Stafford, Direct PLUS (Grad PLUS), Direct Consolidation and Federal Consolidation Loans, and Perkins Loans.
  • Click on the number to the left of each loan for additional information on each individual loan, including current lender/holder and servicer, and contact information.
  • Information on repayment plans.
  • Repayment Estimator, a calculator that runs repayment estimates under all plans, including IBR, PAYE, and REPAYE.
  • Information on postponement options, including deferment and forbearance.
  • Loan servicer contact information.
  • Information on the Public Service Loan Forgiveness program.
  • Only place to get a free credit report.
  • Both federal and private loans, and the organizations that service them, should be listed.
United States Department of Education Federal Student Aid Ombudsman
  • 877.557.2575.